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Water Meter Services

Commercial Water Meter Services

Business customers, non-strata and non-residential properties are charged availability for water and sewerage based on the size of the water meter service connection. 

industrial pipes Water charges will depend on the size of the business.

The type of development/activity on the property will determine what size water meter connection your property will require.  The information provided here is for business customers who may wish to downsize, disconnect or determine a nominal size of a water meter connection because of fire services or low water pressure flows, or to minimise charges.

Downsizing your Water Service

The availability charges as shown on your Water Account for water and sewerage is based on the size of a customer’s water meter service. Your business may not have a need for greater volumes or pressure of water provided by a larger than normal 20mm meter service connection. 

If a meter has been installed on a property to service firefighting systems, your request must be accompanied by a Hydraulic Engineer's report indicating the physical downsize of the water meter service will not be detrimental to the water flow or pressure required at the premises. By reducing the size of the water meter you may experience a decrease in the flow rate as well as a reduction in water pressure.

The Hydraulic Engineer’s report must provide a recommendation of the size for the replacement as well as:

  • Plans of the premises indicating essential services eg fire
  • Confirmation that the recommended downsize demonstrates compliance with the relevant building codes of Australia (eg. BCA, NSW Plumbing & Drainage, NSW Fire Brigade requirements)
  • A pressure certificate if required
  • Comment about the effect of a backflow prevention device if installed

Applications must be signed by the owner of the property. Where applications involve non-residential strata units, the application is to be signed by the Secretary of the Body Corporate.

The cost to physically downsize water meter service connections will be the responsibility of the property owner and must be paid before any works are commenced. Shoalhaven Water will provide an estimated cost prior to work commencing. The estimated cost may alter during works due to unforeseen circumstances, in which case a refund will be made or further billing invoiced. 

Disconnection of a Water Service

Properties with multiple water service connections may wish to reduce the number of connections to reduce the number of availability charges which apply to your property. The disconnection of multiple water connections on a property will only be undertaken by Shoalhaven Water upon receipt of an application. There will be no charge to this service, but the re-plumbing of internal lines will become the responsibility and expense of the property owner.

Should the disconnection of a Water Meter Service occur please note a re-connection will be charged at full installation of a new meter. 

Please note that unless approved in writing by Shoalhaven Water it is an offence under the Local Government Act (LGA) to tamper with any metered service or fittings owned and operated by Shoalhaven Water. The LGA 1993 (as amended) stipulates that penalties apply in cases where an offence has taken place in relation to Council's property and assets (refer to Part 3, Chapter 16 - Offences of the LGA).

Nominal Sizing of a Water Connection

The nominal sizing of a water meter means that the current connection stays in place but availability charges are adjusted to the reflect a smaller connection. Some examples are:

Fire Systems

If your non-residential property supports a fire service that requires a larger connection to support the fire service, Shoalhaven Water will set an availability charge based on a nominal connection size connection.

For properties where hose reels are connected, a nominal size will only be applicable if the hose reels are protected by lead security seals. The full cost of a service will be charged where seals are broken, not in place, or hoses are used for purposes other than firefighting.

There will be a requirement for the applicant to demonstrate compliance with the Building Code of Australia eg Australian Standards for Hydrants and Hose Reel Codes, NSW Fire Brigade and Plumbing and Drainage Codes.

A recommendation is required by a Consulting or Hydraulic Engineers Report as to the connection required for the property based on if a fire service was not installed.

Low Pressure

Demonstration of low water pressure less than 15 meters of head on a non-residential property may be set a nominal charge based on the size of connection required for the property.

Exceptional Circumstances

Shoalhaven Water may approve nominal sizing or quantity of connections if unique circumstances exist. Full circumstances and supporting documentation will be required.

General Information

The size of a water meter service connection will directly affect the amount non-residential customers pay for availability charges. Water meter service connection adjustments will be effective from the issue date of the next water account following submission and approval of the service request. 

All requests are subject to assessment and final approval by Shoalhaven Water. Any recommendation contained within the accompanying Consulting or Hydraulics Engineers Report will not place any obligation on Shoalhaven Water for approval. 

Costs incurred for Consulting or Hydraulic Engineers Reports or other documentation will be at the property owner’s expense.

How do I apply for a Meter Alteration?

If your business fits into one of the above categories you may be eligible to apply for a meter alteration to downsize, disconnect or have your meter nominally sized. To apply for one of these services simply follow this link and submit our online Meter Alteration Request.

After submission, depending on whether further information is required, an application would normally be processed within 30 days.

More information or advice on progress of an application can be made by contacting Shoalhaven Water on 02 4429 3214.