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Rebates & Offers

Our Rebates & Offers

Shoalhaven Water provides a variety of products and services to help customers save water and money, and be kinder to the environment.

Bushfire Rebate – Water Usage

On 25 February, Council endorsed a range of assistance measures for fire affected water customers. Those who had property which was damaged or destroyed have had their quarterly water and sewer charges written off.

Many other customers have used water over the last few months to prepare and protect their properties. This rebate is provided to help those customers with the cost of extra water used during this fire season.

To be eligible, your suburb was either:

  • Directly impacted by fire
  • Officially advised by the NSW RFS to consider leaving for your safety or
  • Officially advised by the NSW RFS that it was too late to leave

The rebate applies to accounts issued between 01 January to 31 March 2020 and is the value of water used in excess of the same period last year. If eligible, the rebate will be applied as credit on water accounts and are not refundable or transferable. No further rebates apply.

To apply simply follow this link – Bushfire Assistance Water Rebate Request

For any questions about the bushfire rebate contact us on 4429 3214 or email us at water@shoalhaven.nsw.gov.au


Undetected Water Leak Rebate

Undetected leakage can sometimes occur on your property and should this occur you may be eligible for an Undetected Water Leak Rebate. To find out if you are eligible for this rebate follow the below link.

Find out more


Drought Relief to Farmers

Assistance is available to eligible rural or agricultural categorised water account customers for higher water consumption on recent water accounts. Check your last water account, if your property is categorised as rural or agricultural you may be eligible for a rebate based on an increase in water consumption on your last water account. The category rural or agricultural is shown on the front of each water account as one of the following; 

  • (Com) Farm, or
  • (Com) Market Garden, or
  • (Com) Farm – Raw water

The assistance is available for water accounts issued after 1 October 2018 and until the drought ends.  The assistance is calculated by Shoalhaven Water upon application and is based on the difference between the consumption on any account issued after 1 October and the average of the last 3 corresponding periods. 

For any questions about the drought assistance contact Shoalhaven Water direct on 44293214 or email us at water@shoalhaven.nsw.gov.au

Apply here


Pensioner Rebates

Offering a savings on water and sewer charges to eligible pensioners. Pop into Council and provide the pension details to receive a discount on your rates and water services.

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Rainwater Tank Rebates

Current terms and conditions offer a rebate of $500 to eligible customers for the purchase and installation of new rainwater tanks.

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Free Tap Re-washer Service

Providing assistance to eligible customers on the pension rebate.

Find out more