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Rebates & Offers

Rebates & Concessions

Shoalhaven Water provides a variety of products and services to help customers save water and money, and be kinder to the environment.

Bushfire Assistance Rebate - now closed

Many customers have used water over the last few months to prepare and protect their properties. This rebate is provided to help those customers with the cost of extra water used during this fire season.

To be eligible, your suburb was either:

  • Directly impacted by fire
  • Officially advised by the NSW RFS to consider leaving for your safety or
  • Officially advised by the NSW RFS that it was too late to leave
  • The rebate applies to accounts issued between 01 January to 31 March 2020 and is the value of water used in excess of the same period last year. If eligible, the rebate will be applied as credit on water accounts and are not refundable or transferable. No further rebates apply.

    Drought Relief to Farmers

    Assistance is available to eligible rural or agricultural categorised water account customers for higher water consumption on recent water accounts.

    The assistance is available for water accounts issued after 1 October 2018 and until the drought ends.

    Apply here


    Pensioner Concession Rebates

    Pensioner Concession rates will apply to both your Water and Rates Accounts and are managed by Council’s Rates Section.

    Find out more

    Undetected Water Leak Rebate

    If you have experienced an undetected water leak on your property and have received an account with a substantial increase on the water usage component, you may be eligible to apply for a leak reduction from the account.

    Find out more


    Rainwater Tank Rebates

    Current terms and conditions offer a rebate of $500 to eligible customers for the purchase and installation of new rainwater tanks.

    Find out more


    Free Tap Re-washer Service

    Providing assistance to eligible customers on the pension rebate.

    Find out more

    Concessions for Medical Conditions

    We understand that some of our customers have medical needs that require large amounts of water to be used at home, especially those who require haemodialysis machines.

    To help our home haemodialysis customers manage the financial burden, we provide a reduced tariff for water usage charges. Records are maintained to ensure these customers receive continued service with disruptions to water supply minimised and planned well in advance wherever possible.

    Call us to register as a Dialysis Patient.